Purchase conditions
*The Ministerial Law of Electronic Commerce 34/2002 warns that any purchase taken and confirmed through the Internet must be accepted after being sent.
It is very important that you think well what are you going to ask for, Once the order has left our store, We can't stop the process. If you reject the payment of an article you have bought, We will contact you and you must pay the amount of it plus its shipping and return expenses.
Even so, If you were wrong when you take a purchase, Call them immediately to 963 617 029 And we will do our best to solve it.
1.- How to buy
Choose how to make your purchases: Internet, Telephone or email.
Internet
In ours On-line store, You have different ways to find the perfect gift. You can use the search by category and subcategory, write the keyword in the search engine or select the characteristics of what you are looking for (age, mark, money you want to spend …).
Choose how to pay: Credit card, Bizum or by picking up your order in our Valencia store.
Telephone purchase
Don't you clarify with this new technologies? Is the purchase process complicated? Don't worry. Call them to 963 617 029 And what articles do you want, We will make your order for you.
In this purchase modality, You can only pay for Bizum.
If the purchase process seems tedious or this to buy online is not yours, Don't worry. EMAIL EMAIL contact@suerteloca.es indicating your data (Your name and surnames and your phone number) and those of the product you want (product name and quantity). We will get in touch with you to launch your order.
In this modality, You can only pay for Bizum.
2.- Payment methods
You can formalize the payment of your orders in several ways.
Credit card
We accept Visa, Mastercard, Maestro. The operation is carried out through the safe payment catwalk TPV. This safe payment catwalk guarantees that:
– Only the holder, card owner, can operate with her.
– Confidentiality, In all communications established during the transaction, It is assured.
We never saved your bank data in any of our databases, So you make the purchase faster and with maximum security.
Bizum
Paying with bizum is easy, fast and safe. Select the Bizum option at the end of your purchase and enter your phone number associated with your bizum account. Next, You will receive a notification in the application of your bank to confirm the payment. Once the transaction is validated, Your order will be confirmed instantly. Bizum allows you to make your purchases online in a practical way, No need to enter your bank data every time. Be sure to have Bizum activated in the application of your bank to enjoy this service.
3.- Shipping
Shipping costs
All our shipments are made by the company Tip.
We would like to reach more places, But for now, We only serve the Peninsula, Whaarse, Ceuta, Melilla and Andorra.
If your order is greater than € 75, shipping costs are free, You will not pay a €, No matter which of these places you want to send it.
If your order is less than € 75, According to where you want to send your order, The costs are:
Peninsula: 5,20€.
Whaarse, Ceuta and Melilla: 8.20€.
For other destinations, considerate us by email contact@suerteloca.es or calling us to Tel. 963 617 029.
We always make two delivery attempts. Every additional delivery attempt, It has the same cost as a new shipment (5€ o 10€, According to the destination).
Shipping costs include packaging, Handling and shipping. They can contain a fixed and a variable part based on the price or weight of your application. We recommend that to consolidate your purchases in a single command. We cannot group two different orders and we must pay shipping costs for each. Your package is sent to your own risk, Special attention is paid to plots containing fragile objects ..
Packages are large and protected.
Store collection without shipping costs:
We offer the option to collect your order in our physical store without any shipping cost. When making your purchase online, Simply select the option “Collect in store” During the payment process. This option allows you to avoid shipping costs and collect your product at the time it suits you.
Delivery times
Our effort is always to give yourself as quickly as possible the gifts you have bought.
Normal is that in 48 hours (Capital and nearby towns) o 72 hours (villages and villages far from the capital), have the order in your hands. But if you need us to send something with a special urgency, Call them to 963 617 029 And we will do whatever possible to get it.
We cannot assure you the order delivery time, since it depends on many variables that do not depend on us. Delivery schedule, As a general rule, It is from 9 morning 6 p.m..
When your order comes out of crazy luck, We send you a confirmation email and all the necessary data so you can know where it is, No additional cost.
Product availability:
Although we do everything possible so that stock information is accurate and updated, It may happen that an item appears available online when it is actually exhausted, Due to the synchronization between our physical store and our website. In this case, We will contact you as soon as possible to offer you a delivery period after the repayment or a total reimbursement of your purchase, that will be done on the same day.
CONTACT
Crazy luck
Civil guardian 16 B. Valencia. 46020
Tel. 0034 963 617 029
contact@suerteloca.es