It is very unlikely that you will want to return anything to us, but on rare occasions, can happen.
Whatever the reason for the return, the process is always the same. Contact us, Send an email to contact@suerteloca.es (with the deadlines that we indicate in each case) pointing out the incident and waiting for our response. We will inform you if it is, or not, possible to make the return. If yes, we will send you the return delivery note. It is essential to fill out the return delivery note and send it along with the product you are going to return..
Transport has damaged a product
When you receive an order, Be sure to check that the packaging does not have any damage due to transportation. If you detect any, It is very important that you state this on the delivery note that you sign for the carrier.. If when you open the package something is damaged, commonícanoslo to e-mail contact@suerteloca.es in under 24 h. So, return costs will be free.
Don't worry about anything, CORREOS will pick up the product again and we will replace it as soon as possible..
Defective product or our error
We work so that everything turns out great, but rarely, there may be some incident.
If you have received an item with a defect or we have made a mistake in shipping, have 14 days, from the delivery date to communicate by e-mail contact@suerteloca.es.
We take care of sending you to the carrier quickly and replace the product as soon as we can. The return costs will be completely free for you.
Other reasons (change of mind, 'repe' gift...)
You may have changed your mind, that they have given you something that you already have, it's not what you expected... Have 14 days from receipt of the item to return it, provided the following conditions are met:
The original packaging must be intact, the seals without opening or breaking.
The item must be in perfect condition.
The article must contain all its parts and accessories.
Once we receive the item, We will make sure that you meet all the conditions and if so, We will refund your amount within 24 hours. However, return costs (5€ or €10 depending on destination rates) will be at your expense.
CONTACT
Crazy luck
Civil guardian 16 B. Valencia. 46020
Tel. 0034 963 617 029
contact@suerteloca.es